Customer Testimonials

Yaro was able to get us in and out! Great experience

We have used Yaro many times , our experiences were great!! Would highly reommend!

Kept my vehicle for five days charged me $300 for a “diagnostic testing” wanted to charge me more for what ended up being a blown fuse!!!!! total scam and when I tried to rectify the situation, what was promised to me was not delivered. My car ultimately being serviced at a non dealership. Should have filed a claim. 💔

Yaro was super quick and polite! Got me in and out!

We bought a Toyota Corolla from Miguel and it was an excellent deal and excellent service. Thank you very much.

Yaro was the best he was very efficient and demonstrated wonderful customer service 10/10 !! I highly recommend Parkway Toyota Yaro!!!!!

Alan Medron was great to work with! Made things very easy and enjoyable!

The salesman named Cameron Lalsingh tried to charge my elderly mother over $10,000 when she came in for an oil change and tire rotation. He then lowered the estimate to $8600 then a final estimate of $7200. She almost paid it, but she was smart enough to go home (they said not to pay until she made a decision, nice one), and call my older brother. After my brother spoke to Cameron on the phone, my mom went to pick up the car and paid $126.63, total. DO NOT SEND YOUR ELDERLY PARENTS TO THESE SHARKS!!!!

This dealership must be doing too well to care about losing customers. I contacted two different people a total of three times, ready to put down a deposit and buy a car immediately—not just window shop. Despite the great deal, their complete lack of response is a massive red flag. I was ready to move forward, but the total radio silence makes it clear it's not worth the headache.

Loved my experience at Parkway Toyota. Yaro was great to work with!

That was great cause the guy who was with me was so nice and helpful

My experience with this dealership has been extremely disappointing, and I would not recommend them based on my experience. The entire process was frustrating from the beginning. Signing the contract took over two hours, and throughout the purchasing process, the salesperson was inconsistent with communication. I constantly had to chase him down and ask for updates and information that should have been communicated to me proactively. Looking back, this should have been my first red flag. I signed the contract on October 14, and it took eight days for me to actually receive my vehicle. After finally bringing the car home ... Read More

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Google - Oct 23, 2026

My experience with this dealership has been extremely disappointing, and I would not recommend them based on my experience. The entire process was frustrating from the beginning. Signing the contract took over two hours, and throughout the purchasing process, the salesperson was inconsistent with communication. I constantly had to chase him down and ask for updates and information that should have been communicated to me proactively. Looking back, this should have been my first red flag. I signed the contract on October 14, and it took eight days for me to actually receive my vehicle. After finally bringing the car home and driving it, I immediately noticed concerns with the vehicle. To make matters worse, when I brought the car in for its state inspection, it failed inspection. I had just made a significant financial commitment, and now I am dealing with issues almost immediately after receiving the vehicle. The entire experience has left me feeling frustrated, misled, and taken advantage of. The way this process unfolded has made me question whether this dealership takes advantage of young women who may not have extensive knowledge about cars. Rather than feeling supported and confident in my purchase, I felt like I had to constantly fight for basic information and was left to deal with problems that should have been addressed before the vehicle was handed over.

Beginning this year on a new career had a great Experience with Omer at Parkway Toyota West Roxbury purchasing a used vehicle and walked out with a great deal. Highly recommend.

The service and attention were outstanding; they didn't lie about the exact duration of the work. It gives you time to take a walk and return at the exact agreed time.

Yaro got me in and out! Happy driver of new RAV4

Just purchased a used vehicle here. Worked with Yaroslav and although the first car I came in for got unfortunately sold, he kept in contact with me and was able to get me a similar one that fit my needs! Great communication throughout the process as well.

They had an used 2023 Prius Prime listed on cars.com. I got in touch with them by text/email trying to agree on a final price prior to going in the dealership, but I was told that all price negotiations are done in person. I took the 3-hour round trip, and had to convince them that their price listed on cars.com was lower than what they were asking in person. Not a good start, it felt like a bait and switch. I made an offer which they did not accept, so I walked away. Two weeks later, as the ... Read More

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Google - Oct 20, 2026

They had an used 2023 Prius Prime listed on cars.com. I got in touch with them by text/email trying to agree on a final price prior to going in the dealership, but I was told that all price negotiations are done in person. I took the 3-hour round trip, and had to convince them that their price listed on cars.com was lower than what they were asking in person. Not a good start, it felt like a bait and switch. I made an offer which they did not accept, so I walked away. Two weeks later, as the end of the month approaches, they called me to say that they will accept my offer if I pay before the end of the month (09/26). I went back with a check for the full amount. The car had several scratches all around and they offered to fix them. They were very quick to collect the check. At the last car inspection, I realized that the car was missing the tonneau (trunk) cover and the Toyota plug-in charger, accessories which were in the trunk when I first saw the car, but they disappeared since. I asked them to replace them, at which point Mr. Tomas Sanchez, the sales manager, became extremely impolite, started to say that I "penny and dime" him, especially considering that they accepted my lower than asking price offer. Their attitude changed instantly, and instead of a quick "5 minute wait" for the final paperwork, I was told I would have to wait another 40-60minutes. That's when I decided to walk away. I don't understand why you would tell a customer they had a deal, make them drive and wait for several hours, and thereafter become extremely arrogant and impolite about it. The lack of respect I felt was outrageous! That was my experience with Mr. Sanchez, and the reason I will never go back to Parkway Toyota. As of 10/21/26 that car is listed $900 below my offer, and still waiting for a buyer. "Great" job, Mr. Sanchez! I hope that someone above your grade sees this review and teaches you how to respect your customers.

I had the pleasure of working with Ahmed at Parkway Toyota. He was attentive to my needs, preferences, budget, and tight timeline. He remained in close communication even beyond the sale. Mariame in the service dept was also extremely helpful, efficient, and detail-oriented in helping me customize the vehicle to my preferences. I highly recommend Ahmed and Parkway Toyota for your next car!

(Translated by Google) David Demosthene at Toyota Parkway was attentive, responsible, and efficient. He quickly helped me find the car I wanted, and his service was meticulous and professional! (Original) Toyota Parkway的David Demosthene 认真、负责、高效，很快帮我找到了心仪的车，服务也细致，很专业！

I purchased a Grand Highlander from David Demosthene . He was excellent. He make sure I understand all the controls and also get the car ready the same day. He went above and beyond. I will recommend him to all my friends and family. Thank you David! Keep providing excellent service to your customers.

Ahmed helped me process a complicated out of state registration with patience and good humor.

David is an excellent salesperson. He made the entire car purchasing process really easy and I'm really happy with the car he sold me. Good good

Awesome experience. Didn't try to trick me into any other additional maintenance.

Ahmed made purchasing my mother’s new Toyota Land Cruiser a wonderful experience! He even came in on his day off to help us, which we truly appreciated. He was funny, welcoming, and easy to talk to, making us feel comfortable throughout the process. My mother is so excited about her new Land Cruiser! Thank you, Ahmed, for going above and beyond. We highly recommend asking for him if you’re shopping for a car!

Great experience with the sale name Omer . Would go back there again .

Haven't bought a car in over 14 years. This was a great experience. There always seems to be bumps in the road but I was always updated and problem solving was present every step of the way. Obed was great to work with and made this experience feel like it was the correct decision.

Yaro went above and beyond!!!! Highly recommend him and Parkway!!!

Parkway sales staff all really polite and energetic; feels like a place with high morale. Our salesman Alan Mendron was a pleasure to work, with a strong 'we can make this happen' attitude. Got us a hard to find car, prepped and ready to take home in one day.

Just got a new car with Yaro and Jose and they were amazing! Explained everything so well and made me feel secure about the car I was buying. Definitely will recommend them to anyone looking for a car! 😁

The sales person I dealt with was great. Experienced. Helped us alot. Was tge best experience i ever had.

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This dealership is a great dealership. The sales person is great. Would definitely recommend them to my people

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Very disappointing experience with this dealership. I purchased a Forerunner here over a month ago, and when I got it home, I noticed that several random pieces were missing, including the spare tire and the spare tire tools. I drove back to the dealership as soon as I could and showed the manager what was missing. He told me they would order the parts and that they should be available within a few days. It has now been over a month, and I’ve repeatedly called only to be told the same thing: the parts will be in soon. At ... Read More

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Google - Sep 28, 2026

Very disappointing experience with this dealership. I purchased a Forerunner here over a month ago, and when I got it home, I noticed that several random pieces were missing, including the spare tire and the spare tire tools. I drove back to the dealership as soon as I could and showed the manager what was missing. He told me they would order the parts and that they should be available within a few days. It has now been over a month, and I’ve repeatedly called only to be told the same thing: the parts will be in soon. At this point, I’ve been given the runaround for weeks over something that should have been addressed when I first brought it to their attention. It’s frustrating how quickly they were able to sell me the vehicle, but how difficult it has been to get help afterward. Based on my experience, I would not recommend buying a vehicle from this dealership.

Alan J Has been great throughout the process of getting my vehicle. Even though way after closing the sale on the vehicle I had different questions and adjustments to be done on my car, he has been there from A to Z guiding me through the whole process answering to my questions to a 10/10 experience. Would recommend him anytime.

I've been to many dealers over the last few years, but this one made me feel right at home. Eddie was amazing - he listened to what I wanted, made me feel comfortable with my decisions, and gave great advice for the long term. He felt more like a friend than a salesman. I highly recommend this dealership and ask for Eddie - you won't be disappointed.

Helio Monterrosa is a Very Bad person. Don't want to deal with him. I was working with another salesperson he was off Helio called me to work with him instead of him. Forced me if you come today, I'll give you better deal. He steps on My salesperson's feet Trying to take his and his family bread off his mouth. I don't like that. Helio is a bad guy Bad soul Stay away from him He shouldn't be working there. Not fit for sales job

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I had an incredible experience at Parkway Toyota. I was in and out of the dealership in no time with my new car road ready. They handled the registration and inspection for my vehicle right at the dealership making it quick and easy to start driving my new car. The highlight of the whole process was my salesman Yaro. He answered all of my questions and went above and beyond to ensure I found exactly the right car for me. I would highly recommend to everyone to shop at Parkway Toyota and if you do, ask for Yaro!

Yaro was extremely professional, friendly and very informative. He was an absolute pleasure to work with and I would recommend him to anyone I know who’s in the market for a new vehicle.

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Went in today to look for a new car after mine stopped working. I was very lucky to be helped by Yaro and he helped me find exactly what I was looking for! He made the process smooth and straightforward. I was able to walk out after a few hours with a car ready to hit the road! I would highly recommend seeing Yaro if you are planning to buy a car here

Yaro stayed on top of my car arrival and kept me updated one a week! Love my new RAV4 limited 2026!!!!

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Our family recently relocated from Canada to Massachusetts and have been actively searching for a 2026 Toyota RAV4 Limited. After contacting multiple Toyota dealerships across the region, we were consistently informed that no vehicles were available for immediate purchase and that waiting periods would extend through end of September and October. That is why we were pleasantly surprised when my husband received a call from Yulia at Parkway Toyota of Boston, who confidently informed us that a black 2026 RAV4 Limited (and also a white option) was available immediately. She even provided the VIN number for the black vehicle and repeatedly assured ... Read More

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Google - Aug 29, 2026

Our family recently relocated from Canada to Massachusetts and have been actively searching for a 2026 Toyota RAV4 Limited. After contacting multiple Toyota dealerships across the region, we were consistently informed that no vehicles were available for immediate purchase and that waiting periods would extend through end of September and October. That is why we were pleasantly surprised when my husband received a call from Yulia at Parkway Toyota of Boston, who confidently informed us that a black 2026 RAV4 Limited (and also a white option) was available immediately. She even provided the VIN number for the black vehicle and repeatedly assured us during multiple conversations that the vehicle could be secured right away. We informed several times that we were on the other side of the state and were already dealing with urgent RMV-related matters. Despite this, we were encouraged to visit the dealership that same day, and an appointment was scheduled. Based on the information provided, my husband took the time to obtain loan pre-approval and then drove several hours across Massachusetts specifically to secure the vehicle for our family. Upon arrival, we learned that the vehicle was not actually available for immediate purchase. Instead, we were told that a deposit could be placed and that the vehicle would likely not be delivered until the end of October. This was completely different from what had been communicated to us multiple times beforehand. What was most frustrating was not just the misinformation, but the lack of accountability afterward. When we expressed our disappointment and explained the considerable time, travel, effort, and expense involved, the explanation changed from "the vehicle is available" to "we were helping you secure a future vehicle." The salesperson, Yaro, also offered little assistance beyond saying that it was a mistake due to inventory not being reviewed carefully. Everyone makes mistakes. However, professionalism is measured by how those mistakes are handled. In this case, there was no meaningful effort to acknowledge the impact on the customer, no attempt to help find an alternative solution (except informing multiple time that can secure the vehicle with waiting period a couple of months), and no ownership of the situation. The floor manger informed another different version that the car was actually there a few hours back and someone purchased instantly. In a same shop there are three versions by three different people. For families making important purchasing decisions, especially those traveling significant distances based on information provided by dealership staff, I would strongly recommend verifying everything independently before committing your time. Unfortunately, our experience with Parkway Toyota of Boston left us feeling that customer time and trust were not valued. We drove across the state expecting to purchase a vehicle that was represented as immediately available, only to discover that it was not. Based on our experience, I cannot recommend this dealership.

I was not looking forward to the process of buying my new car. Parkway Toyota of Boston was such a pleasant surprise! They were professional, listened to what I was looking for and found the right solution at the right price for me. If I had know it was going to be this easy to work with them I would have bought my car two years earlier!

Yaro was the best salesman I have ever worked with! The car was ready with new plates 3 hours after I signed the contract!

I had a great experience purchasing my 2023 Infiniti Q50 from Parkway Toyota of Boston. There was some confusion with the pricing at first, but Tate and his team went above and beyond to work with me and negotiate a price that aligned with what I could afford. Tate was extremely professional, helpful, and responsive throughout the entire process. He made sure everything was handled in a timely manner and kept the whole experience smooth and stress-free. I genuinely felt like I didn't have to do anything—Tate and his team took care of everything and made the buying process ... Read More

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Google - Aug 21, 2026

I had a great experience purchasing my 2023 Infiniti Q50 from Parkway Toyota of Boston. There was some confusion with the pricing at first, but Tate and his team went above and beyond to work with me and negotiate a price that aligned with what I could afford. Tate was extremely professional, helpful, and responsive throughout the entire process. He made sure everything was handled in a timely manner and kept the whole experience smooth and stress-free. I genuinely felt like I didn't have to do anything—Tate and his team took care of everything and made the buying process incredibly easy. I'm very happy with my purchase and the service I received. I would highly recommend Tate to anyone looking to purchase a vehicle from Parkway Toyota of Boston. Great customer service and an overall 5-star experience!

Had a terrible experience getting my car serviced on 8/11. I was doing my car’s 50k mile check up and having the coolant bypass valve fixed. The valve issue was a known problem with the car and I appreciate Toyota for covering it. However I was at the dealership for 5 hours for basic maintenance and when I received the car there was a thudding noise when driving and the screen was completely unusable so I took it back. When arriving the service advisor Jethro was very condescending saying “Well I told you that you needed brakes” (I have since taken ... Read More

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Google - Aug 12, 2026

Had a terrible experience getting my car serviced on 8/11. I was doing my car’s 50k mile check up and having the coolant bypass valve fixed. The valve issue was a known problem with the car and I appreciate Toyota for covering it. However I was at the dealership for 5 hours for basic maintenance and when I received the car there was a thudding noise when driving and the screen was completely unusable so I took it back. When arriving the service advisor Jethro was very condescending saying “Well I told you that you needed brakes” (I have since taken the car in to another place and was told that was not true). After about 30 minutes with no update we asked him what was wrong and he said all of a sudden there was a big nail in the tire. You guys rotated my tires and didn’t find this nail the first time?? I drove maybe 3 miles up the road before coming back. The issues started before I even left the parking lot so that couldn’t be the reason. This nail also doesn’t explain the issue with the screen in the car. It felt as if instead of owning up to their mistakes they wanted to put the blame on me.

(Translated by Google) Pedro was a great person who made one of our goals a reality, which was buying our second vehicle. Thank you so much, Pedro! (Original) Pedro fue una gran persona que iso que uno de nuestro logros se nos hiciera realidad que fue comprar nuestro segundo vehiculo mil gracias pedro

The most wonderful person in the region—someone with a truly beautiful soul who goes above and beyond—and the one person to whom I offer my deepest gratitude is Ömer Öztürk. Thank you so much; may everything turn out exactly as you wish.

Yaro was great! We love our new car and the buying experience with Parkway Toyota of Boston was excellent. Our car even came in 2 weeks earlier than expected on delivery. Very happy!

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Great! The sale advisor Obed Florimon was professional, knowledgable, and friendly. Obed helped me felt comfortable and at ease in the buying process from start to finish. I am happy with my purchasing experience at Parkway Toyota of Boston. Thanks to Obed for being direct and transparent.

Pedro G worked with us on a Sunday afternoon to get the right vehicle we came to see. He was polite and courteous at all times and helped us work out the best deal possible.

Pedro G. was so helpful and kind and got us a great deal on a used Highlander. Chris was also very helpful! We’ll be back!

Pedrro did a wonderful job very happy with the car everything goes very well thank you so much

(Translated by Google) Pedro and Helio treated me very well (Original) Pedro y helio me atendieron muy bien

We had a great experience with Armed in sales. Very patient as we looked and tested 3 cars. Personable and likable. We didn’t have the same experience with the management team. There weee lots of extra fees, that they couldn’t explain. They told us that an extra fee of about $1900 was mediators in all new cars. This was for a treatment on the seats, I believe. When we decided not to continue the process the $ 1900 fee was no longer mandatory and could be waived! I didn’t trust the dealership and felt if I brought the car in for ... Read More

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Google - Jul 21, 2026

We had a great experience with Armed in sales. Very patient as we looked and tested 3 cars. Personable and likable. We didn’t have the same experience with the management team. There weee lots of extra fees, that they couldn’t explain. They told us that an extra fee of about $1900 was mediators in all new cars. This was for a treatment on the seats, I believe. When we decided not to continue the process the $ 1900 fee was no longer mandatory and could be waived! I didn’t trust the dealership and felt if I brought the car in for service, the same thing would happen. Trust is essential for me to do business with anyone and I didn’t have it here.

Very bad service for the sales Yaro Martsinkiv.he looks like don’t want to talking with us .he looks like he doesn’t want sell any car there.don’t want to go that place again.

I had a great experience buying my car at Parkway Toyota. David Demosthene was very helpful throughout the entire process. He was patient, friendly, and took the time to answer all of my questions without making me feel rushed or pressured. He made the whole experience smooth and easy. Everyone at Parkway Toyota was kind and welcoming, and the process was straightforward from start to finish. I'm happy with my purchase and would definitely recommend David and the team at Parkway Toyota to anyone looking for a great car-buying experience.

Yaro was fantastic. I really enjoyed working with him. Big thanks also to Finance manager who made it happened!

I was referred to Yaro and he was great. He went above and beyond. Finance manager worked very hard on my approval. Very happy!

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Pedro was fantastic and so helpful! Very patient and kind highly recommend connecting with Pedro at Parkway Toyota on the VFW! Steven in finance and great too

Pedro gerrero is the best. Professional service to the end.

Yaro is incredibly helpful and polite! I would highly recommend him and this dealership to anyone in a heartbeat!

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Thank you so much Pedro Guerrero for your help

EDIT - They reached out to me, explaining their process and providing me with a solution. I am happy now with their response and promptness. Thank you. Changing my review from 1 to 4 stars. —————— Original review - Went in for a routine service on my low-mileage vehicle (only 15,000 miles in 3 years) and was upsold on a fuel injector cleaning ($215) before they had even completed their maintenance inspection. It felt like the recommendation came first and the justification came after — the checklist should inform the service, not the other way around. Once the actual multi-point inspection was done, more recommendations followed, including ... Read More

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Google - Jul 8, 2026

EDIT - They reached out to me, explaining their process and providing me with a solution. I am happy now with their response and promptness. Thank you. Changing my review from 1 to 4 stars. —————— Original review - Went in for a routine service on my low-mileage vehicle (only 15,000 miles in 3 years) and was upsold on a fuel injector cleaning ($215) before they had even completed their maintenance inspection. It felt like the recommendation came first and the justification came after — the checklist should inform the service, not the other way around. Once the actual multi-point inspection was done, more recommendations followed, including an alignment with no stated symptom or measurement to back it up. Some items (oil change, tire rotation, brake fluid given the 3-year mark) were reasonable, but the fuel injector cleaning on a car with no reported issues and this little mileage felt unnecessary and pushed hard. I’d recommend asking to see your actual inspection results and specific measurements before agreeing to anything beyond scheduled maintenance. Left feeling like this was more sales-driven than needs-driven.

Yaro was a pleasure to deal with and made the buying experience painless and very efficient!

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Lori Yeaw was very helpful, kind, and patient. She checked in with me throughout the appointment, I would definitely go to her again.

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BAIT AND SWITCHERS !! Called ahead to confirm a specific vehicle was in stock and was assured it was available. Drove to the dealership only to be told the vehicle wasn’t there. Lied to us to get our foot into the door. Very frustrating and a complete waste of our time.

My sales consultant, Pedro, was friendly and efficient, and I especially appreciated the straightforward closing process with no pressure to buy aftermarket products. Additionally, Yaro was very helpful in quickly resolving an accounting error regarding a double-charged deposit. I have a few notes for improvement regarding coordination and transparency. I had to return to the dealership twice for registration and inspection, which felt like an extra visit that could have been avoided with better planning. Furthermore, I opted for a loan over cash based on a recommendation to assist with end-of-month goals and a promotion. While I was informed I ... Read More

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DealerRater - Jun 18, 2026

My sales consultant, Pedro, was friendly and efficient, and I especially appreciated the straightforward closing process with no pressure to buy aftermarket products. Additionally, Yaro was very helpful in quickly resolving an accounting error regarding a double-charged deposit. I have a few notes for improvement regarding coordination and transparency. I had to return to the dealership twice for registration and inspection, which felt like an extra visit that could have been avoided with better planning. Furthermore, I opted for a loan over cash based on a recommendation to assist with end-of-month goals and a promotion. While I was informed I could pay the loan off at any time without penalty, I was disappointed by the lack of transparency regarding the interest that accrues daily between the purchase date and the payoff date. Overall, I received great service, but I hope to see more clarity on financial charges and better logistical coordination in the future.

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This Toyota dealership provides poor service, especially their customer service. I was very disappointed with my experience.

Wow!!!! My wife and I were inquiring about new Toyota Grand Highlanders. When we entered the showroom, we were greeted by the General Manager, James Calihan. Such a positive, no pressure, laid back greeting! James sat down with us immediately and answered all of our questions. We decided to check out 4 possible models. Simultaneously, our car was being checked out for trade in value. Great multitasking and use of valuable time. Sometimes, the best you can expect is to be treated like family. We felt like we were treated like royalty! There is a reason James Calihan is the general ... Read More

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DealerRater - Jun 11, 2026

Wow!!!! My wife and I were inquiring about new Toyota Grand Highlanders. When we entered the showroom, we were greeted by the General Manager, James Calihan. Such a positive, no pressure, laid back greeting! James sat down with us immediately and answered all of our questions. We decided to check out 4 possible models. Simultaneously, our car was being checked out for trade in value. Great multitasking and use of valuable time. Sometimes, the best you can expect is to be treated like family. We felt like we were treated like royalty! There is a reason James Calihan is the general manager. The next person we met was Scott Vachon. Scott showed us the 4 models. Product knowledge was over the top. Scott demonstrated every feature. Our test drive was amazing! It gave us plenty of time to experience the comfortable ride and many features. Great response and power! My wife and I had a small private chat and decided to buy the Grand Highlander Platinum Edition. The process was seamless. We also bought the extended warranty, and the tire and wheel policy as well because those rims and tires are expensive to replace. We could not be happier! Thank you all at Parkway Toyota! We will let family and friends know about the great service we received! Chuck and Andrea Holmes

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Great abs QUICK experience. Was a bit of a ride for me but it was worth it.

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First off, I was not acknowledged until I came in with a male partner. I walked around the showroom, sat in cars - no one acknowledged me. Second, when I asked about test driving a RAV4, I was told that there were none available, they have a waitlist of 25 people, I would have to put down $1000 (refundable) and be on a list just to be able to test drive one when they got them in a few weeks. I was told there are no negotiations on price because of the demand and supply. Second, a manager said the 2026 Rav4 was ... Read More

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Google - Apr 11, 2026

First off, I was not acknowledged until I came in with a male partner. I walked around the showroom, sat in cars - no one acknowledged me. Second, when I asked about test driving a RAV4, I was told that there were none available, they have a waitlist of 25 people, I would have to put down $1000 (refundable) and be on a list just to be able to test drive one when they got them in a few weeks. I was told there are no negotiations on price because of the demand and supply. Second, a manager said the 2026 Rav4 was ONLY available in a plug in hybrid. We discussed how often it would need to be plugged in (he said weekly at minimum). Turns out that there are two versions of the 2026 Rav4: a plug in hybrid, and a non plug in hybrid. Also, other dealers do have them in stock for a test drive.

Yaro sold me my Toyota 4 runner. And as soon as I got home I had to bring it to a shop for electrical repairs

Back In 2024, There Was A Referral Program Of $100 and I Recommended My Sister, After She Got The Car, Parkway Never Gave Me That $100 Referral. Never Promise Something You Can't Fulfill. Look Elsewhere If You Want To Buy A Car, Especially If You Seek Honesty

Service was terrific. John Colato the manager was great. Cheryl Springsteen and Lori Yeaw were very accommodating and helpful with everything. Wonderful team. Sooo appreciated.

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I brought my 2023 RAV4 Hybrid in for a routine oil change (6,000 miles). The service advisor recommended replacing rear brake pads, rotors, and shims, plus a full brake fluid exchange — totaling several hundred dollars in unnecessary services. Here's the problem: their own multi-point inspection form, which I have in hand, shows all four brake measurements in the GREEN zone (LF: 8mm, RF: 8mm, LR: 6mm, RR: 6mm) with no yellow or red flags anywhere. The form explicitly states these items are "Checked and OK at this time." Brake pads on a hybrid vehicle typically last 40,000–70,000 miles due to ... Read More

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Google - Mar 21, 2026

I brought my 2023 RAV4 Hybrid in for a routine oil change (6,000 miles). The service advisor recommended replacing rear brake pads, rotors, and shims, plus a full brake fluid exchange — totaling several hundred dollars in unnecessary services. Here's the problem: their own multi-point inspection form, which I have in hand, shows all four brake measurements in the GREEN zone (LF: 8mm, RF: 8mm, LR: 6mm, RR: 6mm) with no yellow or red flags anywhere. The form explicitly states these items are "Checked and OK at this time." Brake pads on a hybrid vehicle typically last 40,000–70,000 miles due to regenerative braking. At 6,000 miles, recommending full pad and rotor replacement — while your own inspection sheet says everything is fine — is either a serious oversight or a deliberate upsell. Either way, it's not acceptable. I declined both services. I'd encourage anyone visiting this dealership to ask for their multi-point inspection form and read it carefully before agreeing to any additional work.

DO NOT GO HERE!!! THEY LIE AND CHEAT! I wanted to leave after not being able to negotiate a deal, and they chased me out of the dealership. Additionally, the manager called and harassed me over the phone even though I never agreed to anything.

Yaro gave me the best deal after big storm 🙂 . Very happy with my new Camry!

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Back In 2024, I Decided Not To Write A Review & Wanted To Wait For A Results But Nobody Reached Out To Me & Nobody Cared. Back In August 2024, I Referred My Sister To Buy A Car Here Because They Were Doing A $100 Referral Program. After My Sister Purchased The Car, That $100 Referral Was Never Fulfilled. I Kept Reaching Out & Nobody Cared. If You're Thinking Of Going To Parkway For A Car, Think Twice. It Is Unacceptable To Make Such A Promise & Fail. They Care More About The Goals & Sales They Meet Than A Long Term Relationship. ... Read More

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Google - Mar 2, 2026

Back In 2024, I Decided Not To Write A Review & Wanted To Wait For A Results But Nobody Reached Out To Me & Nobody Cared. Back In August 2024, I Referred My Sister To Buy A Car Here Because They Were Doing A $100 Referral Program. After My Sister Purchased The Car, That $100 Referral Was Never Fulfilled. I Kept Reaching Out & Nobody Cared. If You're Thinking Of Going To Parkway For A Car, Think Twice. It Is Unacceptable To Make Such A Promise & Fail. They Care More About The Goals & Sales They Meet Than A Long Term Relationship. Unacceptable.

Avoid this place like the plague!! We visited this dealership for a vehicle advertised online at $26,266. When reviewing numbers in person, the salesperson (Jose) presented a price of $27,266, explaining that the advertised price only applied if we financed with them—this was not clearly disclosed online. More concerning, an additional $1,800 charge was added for “reconditioning / Gold certification,” even though the online listing already stated the vehicle was certified. This fee was never disclosed before the visit. When I objected and said this was not acceptable, Jose spoke with his manager and returned offering to reduce the fee to $1,500. This step ... Read More

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Google - Feb 17, 2026

Avoid this place like the plague!! We visited this dealership for a vehicle advertised online at $26,266. When reviewing numbers in person, the salesperson (Jose) presented a price of $27,266, explaining that the advertised price only applied if we financed with them—this was not clearly disclosed online. More concerning, an additional $1,800 charge was added for “reconditioning / Gold certification,” even though the online listing already stated the vehicle was certified. This fee was never disclosed before the visit. When I objected and said this was not acceptable, Jose spoke with his manager and returned offering to reduce the fee to $1,500. This step matters: if it were a mistake, it should have been removed immediately—not partially reduced to see if we would accept it. We declined and left. After we left, the manager (Scott) called and acknowledged the $1,800 was not disclosed online and offered to remove it entirely, framing it as a concession rather than a correction. By then, trust was gone. This was not a simple error—it was an undisclosed add-on pushed incrementally, only reversed after firm refusal and walking out. Buyers should get all pricing confirmed in writing and watch carefully for last-minute fees that change the advertised price! Avoid this place like the plague!

They behave like ordinary scammers. The price on the website did not match the price they offered us after the test drive. They gave us almost 3,000 more. When we refused to work with them, they removed all these surcharges. Nevertheless, we will not buy from them. It is unknown how many people they have deceived before. Dealing with such sellers is not respecting ourselves. We bought a car for our son from another company a few months ago and had a wonderful experience. So, we will find better people to deal with.

I just want to share what an amazing experience we had at Parkway Toyota of Boston. From the moment we walked in, we felt welcomed and genuinely cared for. We were only planning to “start looking” and thought car shopping would take weeks. This was the very first dealership we visited and we ended up buying a car the same day. That truly says everything. David Tolbert was absolutely wonderful to work with. He was knowledgeable, patient, and made us feel completely comfortable throughout the entire process. There was no pressure at all. just honest guidance and excellent customer service. ... Read More

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DealerRater - Feb 15, 2026

I just want to share what an amazing experience we had at Parkway Toyota of Boston. From the moment we walked in, we felt welcomed and genuinely cared for. We were only planning to “start looking” and thought car shopping would take weeks. This was the very first dealership we visited and we ended up buying a car the same day. That truly says everything. David Tolbert was absolutely wonderful to work with. He was knowledgeable, patient, and made us feel completely comfortable throughout the entire process. There was no pressure at all. just honest guidance and excellent customer service. We were greeted at the door with a big smile, which immediately set the tone for a great experience. The manager Justin and Mike from the finance department also came out personally to introduce themselves. what an amazing team they have! It truly felt different from a typical car buying experience, in the best possible way. The whole team made us feel valued and appreciated. After doing my research, I can confidently say they gave us the BEST DEAL. Everything was transparent, smooth, and completely stress free. We are excited to share our experience with family and friends, and I will absolutely recommend Parkway Toyota of Boston to anyone I know. If I could give 10 stars, I would!

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I would avoid this dealership like the plague. I have been coming here since the dealership was known as Prime, over 8 years. Since becoming Parkway, the service has gone downhill. I just spent 3 1/2 hours there and they did not even check to see if the problem was fixed. The guy I spoke to said I should have dropped the car off instead of waiting, but they no longer have any type of shuttle service, so you now have to spend more of your own money while they don’t do the work you mentioned to them on your car.

Yaro went above and beyond. We came and looked like the car was sold but he wanted to make sure that we are not loosing the deal! We left happy!

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Jean is the best! Before I stepped into the building he was ready to assist my husband and I. It was a great experience and explained everything we needed to know. 100% recommend to friends

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I worked with Charles Wiseman on the purchase of my 2025 RAV4 XLE. He was very friendly and helpful and helped me get a great deal on my new car. After the sale, he was responsive in letting me know when I could pick up my vehicle and on the day of pickup, he also took the time to walk me through all the new features of the Toyota app and my car. Thank you Charles!

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No one even acknowledged me or my wife when we stepped into the dealership so we left and bought a vehicle elsewhere

We went to look at a car obviously. Walked inside to meet up with a salesperson to help us. There was not a clear spot to check in like a reception area . There were lots of salespeople in sight we stood there waiting for about 10 minutes waiting for someone to greet us or offer assistance when that didn't happen we left. Wouldn't go back after that.

Very grateful to David Demosthene for his devotion in helping get out of my old car, which was a total nightmare into something reliable and headache free. To the team at Parkway Toyota of Boston, I appreciate you guys. Thank you so much for all you do. Happy customer!

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I just had a great experience purchasing a new RAV4 Hybrid at Parkway Toyota Boston. My sales person, Arolodo Barcelos, took care of my every question and need and made my purchase stress free. The rest of the staff was completely helpful, as well. I would recommend this dealership to anyone.

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One of the best person I got to meet and it was very helpful and friendly to talk and he always helped with each of my questions so good dealer Jean was the person from whom I bought my 2nd car thanks for your service Jean👌

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This is my fifth Toyota lease over the past eight years, all through Parkway Toyota, and the reason I keep coming back is simple: trust. That trust creates real peace of mind throughout the entire process. Scott Bregnard, as Sales Manager, sets a transparent, proactive, and professional tone that makes the experience consistently smooth year after year. That leadership and consistency matter, especially when making long-term decisions. David Mendez has been outstanding to work with directly — highly responsive, proactive, and consistently available by text or call, including nights, weekends, and even holidays. This is not a passive or reactive sales ... Read More

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DealerRater - Jan 6, 2026

This is my fifth Toyota lease over the past eight years, all through Parkway Toyota, and the reason I keep coming back is simple: trust. That trust creates real peace of mind throughout the entire process. Scott Bregnard, as Sales Manager, sets a transparent, proactive, and professional tone that makes the experience consistently smooth year after year. That leadership and consistency matter, especially when making long-term decisions. David Mendez has been outstanding to work with directly — highly responsive, proactive, and consistently available by text or call, including nights, weekends, and even holidays. This is not a passive or reactive sales experience; real effort is clearly put into making the right deal happen. Their combined knowledge spans vehicle specs and engine options, as well as the financial side of the market — leasing, financing, depreciation, residual values, and real-world pricing — all explained clearly, with no pressure and no last-minute surprises. Just as important, every member of my family who has been involved — my wife, son, and daughter — has always been welcomed warmly. Every visit and every question was handled with patience, respect, and genuine attention. Trust is the key to peace of mind, and that’s exactly why I’ve kept coming back with my family for more than eight years. You will walk out with a smile about the deal you made — I can confidently say that based on years of experience.

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